Payment and Delivery

What will delivery cost me ?

Flat rate

We have a flat rate of R100 for orders of R599 or less.

Free Delivery

We offer Free Delivery on all orders greater than R600.

How long does it take for my package to be delivered?

Both the free and flat rate shipping are delivered within 2-3 working days from date of payment received.

How do I track my order online?

Once we’ve received your order, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

  • The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account.
  • Working days are defined as Mondays to Fridays, excluding Public Holidays

Payment

What are my payment options?

Payment can be made via:

Back Orders

What is a Back Order?

Back-orders allow you to place advance orders for items that have not yet been released or is out of stock. When you place the back order, we then order the item in advance from our suppliers.

Note: release dates are subject to change without prior notice. We’ll keep you informed of any potential changes

When do I get charged for a Back-Orders?

Credit Card and Bank Deposit are charged immediately.

If you’re paying via Bank Deposit, you’ll hear from us when the payment is due.

How do I cancel a Back order?

Please email: info@superiorfriction.co.za

Remember to quote your Order ID as your reference number.

Exchanges & Returns

How do I return a product?

  1. Send email requesting to exchange or return the order.
    Please email: info@superiorfriction.co.za. Remember to quote your Order ID as your reference number.
  1. Prepare the return parcel
    Pack the product(s) in their original packaging, and into a shipping box / bag to protect the products during transit. Please include the Order ID in or on the outside of the parcel so that we can easily identify your return.
  2. Courier collection / drop off parcel yourself
    Our couriers will contact you within 1 to 2 business days to arrange the collection.
  3. Exchange or replacement / account credited
    Within 1-3 business days of the return product being cleared by Superior Friction quality, your account will be credited, unless you have requested a replacement or an exchange.

Once your account has been credited, you can use the credit towards other purchases at Superior Friction.

Alternatively, once you have received confirmation that your account has been credited, you can request a refund in replacement of the account credit. Refunds are issued based on the payment method used at the time of purchase.

How long does it take to process my return?

Returned products take 2-5 business days to reach our facility, depending on when the collection is scheduled. Once received, your return request will be processed within 1-3 business days. Thereafter, your account will be credited, unless you requested a replacement or an exchange.

How long does it take for me to receive a refund?

If you request a refund, we will process your request instantly. However, it may take 3-5 business days for your financial institution to process the funds back into your account, depending on your bank or card issuer. Refunds are issued based on the payment method used at the time of purchase.

Cancellations

Cancellations

Can I cancel my order?

You are entitled to cancel your order prior to the point at which it is shipped for delivery. Should you wish to cancel your order thereafter you can do so in accordance with our returns policy.

How do I cancel my order?

Send an email to info@superiorfrication.co.za to cancel an item or a complete order.

If the order has not yet been processed, it can simply be canceled.

If it has been processed, you have the option of a credit or a full refund.